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Wholesale: Account Settings

How to update your email address, DBA, and manage other Account Settings in GrowFlow Wholesale

Madie avatar
Written by Madie
Updated this week

To update your account information such as the primary email on your account, you can manage this in your Account Settings.

Check out the sections below for GrowFlow account settings specific to these traceability systems:

Manage Account Settings

1. Hover over your account name in the top-right corner and click Account Settings from the drop-down

2. Update your information by overwriting the field entries and click Update GrowFlow Account when completed

  • Account Name

  • DBA

  • Company email

  • Company phone number

  • Street address, city, state, and zip code


  • To update the email and phone number on your invoices and manifests, reach out to chat support. The email and phone number entered here do not populate what is entered on your invoices and manifests.

  • Your company email is used to send invoices, manifests, and QA certificates (COAs) when you use the Print/Share feature on outbound orders.

3. Upload a company logo. This logo uploaded here will be displayed on your invoices.

4. If your license number, UBI, license ownership, or location has changed, please reach out to chat support and we'll make sure your account is up-to-date.

5. Other account settings include managing your billing subscription, users and permissions, integrations, or submitting an account cancellation request.


Metrc-Specific Account Settings

Your Metrc API key can be entered and tested under Traceability Credentials:

Here are some additional settings exclusive to Metrc users. Check the box and click Update GrowFlow Account to enable these settings:

1. Enabling the Use tag owners setting will allow you to assign Metrc tags to individual users and restrict the use of tags to only those assigned to that Metrc user.

2. Enabling the Give line-items a new ID setting changes how tags are applied when packing an order. A new ID will be assigned to packages even if the entire package is being packed in the order. This is useful if you need to apply a new tag because the old one is missing or damaged. Or, you can opt to keep the same tag.

3. Enabling the Finish Packages setting allows you to finish and unfinish packages directly within GrowFlow, eliminating the need to navigate to Metrc for these tasks.

BioTrack-Specific Account Settings

Enter your BioTrack login credentials under Traceability Credentials, then click Update Traceability Credentials.

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