In this article, we go over the Store Settings page. This is where you will be able to configure your basic cashier and drawer functions, as well as input your license and location information. If you are connected to a state traceability system, such as Metrc, or CCRS in WA, you can also enable that connection on this page.

Navigate to the Store Settings page by clicking on the store settings icon button found on the left of the page.

The Store Settings page is broken out into several specific sections:

Store Details

Store Location

Delivery Blocks

Delivery Radius

Cashier

Transfer Settings

Rounding Settings

Android Tablet, iPad, and Windows App Print & Drawer Settings

Customer Management

Loyalty Program

User Settings

Menu Settings

QuickBooks

Traceability Settings

Store Details

A. Name: This field is designated for your store or business name.

B. Store Type: There are currently three types of stores available to our users. Medical, Recreation, or a combination of the two (Med/Rec) which allows medical and recreational sales. If you intend to sell no THC products and you are a medical store, you will need to Contact Support via the chat bubble on the lower right corner of your screen.

C. Manager: In this field, you will designate your manager. This will allow GrowFlow to verify their position and facilitate manager-level requests.

D. Assistant Manager: Like the manager field, this field is reserved for your assistant manager. Designating this will allow GrowFlow to identify requests from management.

E. License Number: This field is reserved for your state dispensary license information

F. Business License: This field is reserved for your local municipality’s business license

G. Phone: The store’s phone number should be recorded here to appear on your receipt

H. Email: A public-facing email address should be recorded here to appear on your receipt

I. Website: If you would like to include your website information on your receipt it should be recorded here

J. Hours: As above, your hours of operation should be recorded here to appear on your receipt.

Store Location

A. Address: The physical address of the store should be input here, please avoid PO boxes and instead include the location of the dispensary.

B. City: The city where your dispensary is located should be recorded here

C. State: The state where your dispensary is located should be recorded here

D. Zip Code: Your dispensary’s zip code should go here

E. Time Zone: it's important that the correct time zone is recorded here as it will designate how reports are pulled from your account.

Delivery Blocks

Delivery blocks are displayed during checkout so customers know when to expect delivery. Customers will only be able to select blocks that end at least one hour from the checkout time. It's recommended that the delivery blocks you set up are at least two hours long.

Delivery Radius

The number of miles from your store address to include in the delivery area. This should be a positive, whole number.

Cashier

A. Cash Management:

  • One User Per Register: This option is better for stores that value accountability over flexibility. A Budtender will open a shift, perform all sales, and close that shift.

  • Many Users Per Register: This option is better for stores that value flexibility over accountability. When starting or resuming orders, Budtenders will be prompted to enter their pin. Which will assign them to that order.

B. Shift Drawer Count:

  • As Total Amount: As total amount will require you to sum up all of the cash in the drawer at the end of a shift, and input the total amount received.

  • As Tender Count: This requires you to input the count of all cash denominations to close/open a shift.

C. Inclusive Taxes: When inclusive taxes are in use, all product pricing will include taxes, and taxes will be subtracted from the product price. This setting is to better show your customer's the OTD (out the door) pricing.

  • Apply $ Discounts to Post-tax Price: You must be using Inclusive Taxes to see this feature. This option will apply the item and order dollar amount discounts to the post-tax sales price. For example, with inclusive taxes and post-tax discounts on, if you have an order item that is $10 dollars and you apply a $5 dollar off discount, the after-tax result will be $5 dollars.

D. Disable Manual Package ID Input: Disabling manual Package ID input will turn off predictive package ID search in the cart and disable Add to Cart from the Products Page. Use this option to force your budtenders to scan items into the cart or type the FULL Package ID manually. This will help prevent the budtender from ringing up the wrong package.

E. Disallow Sales of Out-of-Stock Package IDs: This option will prevent items from being added to an order if the stock of the package is zero or below.


F. Disallow Sales on Items Below Cost: Some states do not allow items to be sold below cost. These options will prevent orders from completing if an item is sold for below cost. If that is a rule in your state or if you simply don't want products being sold below cost, enable this option.

G. Enable Other Payment Method: Use this option if your store accepts payments other than just cash.

H. Require Receipt ID for 'Other' Payment: Use this option to require budtenders to enter a Receipt ID when using 'Other' payment.


I. Disable the ability to Add Many to Order: While the "Add Many to Order" feature is a time-saver when adding multiple of the same Package ID, it can sometimes lead to user error and inventory discrepancies if different Package IDs are given to the customer. Enable this toggle if you want to hide this option at the register and force budtenders to scan every Package ID for items into orders.


J. Allow Admins to Edit the Order Completion Time: Controls the visibility of the Edit icon for completed orders. Enabling this setting will allow users with Admin permissions to edit the time an order competed. When this is Disabled only Org. Admin users will be able to see and use the Edit Order button.

K. UPC and SKU Scanning in Cart: Allow for the scanning of UPC and SKUs at the register. This will allow budtenders to look up products via the UPC and SKU codes attached to them.

L. Phone Number Required For Pickup. Please note that delivery orders always require a phone number.


Transfer Settings

Select an option for how you'd like to enter the cost of a package in a transfer.

1. Cost per Unit - you'll only be able to enter the package's Cost per Unit and we'll calculate the total package cost based on the quantity times Cost per Unit.

2. Total Package Cost - you'll only be able to enter the package's total cost and we'll calculate the Cost per Unit based on the total cost divided by the quantity

3. Cost per Unit or Total Package Cost - you'll be able to enter either Cost per Unit or Total Package Cost and we'll update the other respective field.


Rounding Settings

Round-Up Order Totals: This rounds up all items to the nearest nickel, dime, quarter, or dollar to minimize the change used in-store. When rounding, the base price of the product is raised. This setting can only be used if store taxes are inclusive.

Android Tablet, iPad, and Windows App Print & Drawer Settings

A. Open Drawer On Complete Order: This setting will send a message to your receipt printer to open the cash drawer on completion of an order.

B. Open Drawer On Money Drop: This setting will send a message to your receipt printer to open the cash drawer when a money drop action is completed from the cashier's screen.

C. Open Drawer On Start/End of shift: This setting will send a message to your receipt printer to open the cash drawer when a shift is started or ended.

D. Auto-print Receipt On Complete Order: This setting will send a message to the receipt printer to print the receipt on order completion.

E. Auto-print Exit Labels On Complete Order: This setting will send a message to your label printer to print all exit labels for an order upon completion.

Customer Management

A. Anonymous Customers: Enabling this setting allows you to create one-time recreational Customers for people who do not wish to give their information to the store. If “Customer Queue” is on at the same time as “Anonymous Customers” you will be required to enter a name for the Customer before adding them to the queue.

B. Customer Queue: Enabling/disabling this option will turn the “Customer Queue” on or off in your store. “Customer Queue” is best suited for stores that have a waiting room and call in Customers by name. Turning off the customer queue is best for stores that have a line and add the Customer to the order when they arrive at the register.

C. Hide PII Fields on Customer Form: For those who don’t want to capture any personally identifiable information about their Customers, turning this toggle on will hide all non-required fields on the customer form. Such as address, sex, DOB, status, etc. It will change the “Name” field to a “Customer ID” field.

D. Allow ID Scanning for Check In: Enable this setting to allow budtenders to scan IDs to check in customers.

Loyalty Program

A. Loyalty Program: Enable this toggle if you would like to set up a loyalty program in your store to allow customers to earn points for every dollar spent at the register.

B. Earn Points When Points Spent On Order: By default, customers do not earn points on orders when points are spent on the order. Select this option if you want your customers to gain points on the order total when points were spent.


C. Earn Points On Tax: By default, loyalty customers will earn loyalty points on pre-tax prices, e.g., if customers earn 1 point per dollar spent, an order for $5 tax included, $4.50 pretax will give the customer 4 points. This option will allow customers to earn points on taxes, e.g., if customers earn 1 point per dollar spent, an order for $5 tax included, $4.50 pretax will give the customer 5 points.

D. Referred Earn Points on Referral: By default, when someone is referred to the store, only the party referring them receives points. Turn this option on for both parties to earn points when referring.


E. Points Per Dollar: Enter the number of points the customer will earn for each dollar they spend.

F. Points Per Referral: Enter the number of points the customer will be given for providing a referral.

User Settings

Turn this toggle on if you would like to use the “Time Clock” feature for employee punches and time management.

Menu Settings

If you would like to display your GrowFlow menu externally please first enable Menus. If the service you are using supports Pre-Orders you will also need to enable that option here as well. This will allow you to link your GrowFlow inventory to an external menu hosting service such as Weedmaps, Leafly, Dutchie, or I Heart Jane. If you are interested in using our Embeddable menu option, please reach out to Support via the chat bubble and we can enable that feature for you.

QuickBooks

Enable QuickBooks integration by turning on the toggle then completing the setup process. Please note that this will only work with QuickBooks Online and not the desktop version.

Traceability Settings

If you are using a State Traceability system such as Metrc, or if you are looking for the GrowFlow API or CCRS API, this section will provide you with the ability to connect to your state's traceability entity. For help with these settings please reach out to the Customer Happiness Team.

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