Orders can be voided by admins or budtenders who have the user permission to do so. A register does not need to be open to perform a void. The order must be cash to be voidable. If the order payment type is credit or debit, you will not be able to void the order and will need to perform a return.
For instructions on processing a return order, see How to Complete a Return Order.
Note: Voiding any order is permanent and cannot be undone. Inventory for all items in the order will be replenished.
In Metrc states and Washington, you can only void an order while the drawer it was completed on is still open. Once that drawer closes, Void isn’t available, because voiding would change a drawer you’ve already counted. Process a return instead. The return posts to your current drawer and counts toward its expected cash. If the customer still needs to buy the items, for example, if you’re correcting the original order, ring them up on a new order.
Void an Order
1. Click the Sales Icon on the left of the screen.
2. Select Orders.
3. Find and select the order that needs to be voided.
4. In the top right of the details pane, click the kebab button to open a drop-down menu.
5. Select Void.
6. Enter a comment to provide a reason for voiding the order and click Complete Void.
