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Wholesale: Cancel Account or Pause Subscription
Wholesale: Cancel Account or Pause Subscription

How to submit an account cancellation or subscription pause request in GrowFlow Wholesale and steps to take before your account is closed

Madie avatar
Written by Madie
Updated over 2 months ago
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Submit a Request

1. Hover over the account name in the top-right corner and select Account Settings from the drop-down.

2. Click Cancel Subscription

3. Click Start, or hit Enter

4. Fill out a short questionnaire

Note: When requesting to pause your subscription, please specify this in the Cancellation Reason field.

5. Sit tight! We'll reach out to you shortly to confirm the pause or cancellation details.

Steps to Take Before the Last Access Date

Export Historical Reports & Data

After submitting the cancellation request, our team will reach out to you to confirm the closure date of your account and the last date you'll have access to it. Please ensure you retrieve all necessary historical reports and data exports before this last access date. We recommend exporting all data to maintain comprehensive records for historical and potential accounting purposes.

Note: Should you need additional data after this period, a $250 access fee will be collected to allow temporary data collection access for one month.

You can export historical reports and data from various sections of your account, including the Dashboard, Insights, Grow and Plants Overview, Sales History, Inventory Overview, and more. Simply click on the Export button in the respective area. Please keep in mind that exports will reflect any filters currently applied on the page at the time of download.

Dispose Waste

As you finalize your inventory, it's essential to review your Grow and Inventory Waste Logs and dispose of all waste accordingly. It's important to note that items scheduled for destruction in the Waste Log are not reported to traceability until the disposal action is taken.

See Final Disposal for instructions.

Washington Only: Remove GrowFlow as Approved Integrator in CCRS

For WA clients: It's crucial that the license owner removes GrowFlow as the approved integrator via the SAW site. This action is necessary to halt GrowFlow's reporting to the state system on behalf of your license. To proceed, log into SAW and remove GrowFlow as the approved integrator for CCRS reporting.

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