Exit labels are a required compliance document, not just an extra print job. States often mandate that specific product details and disclaimers leave the store with the customer, and if the information on that label is wrong or if a label is missing, it can trigger issues in a compliance audit as well as customer complaints.
We recommend checking directly with your state and local cannabis authorities to confirm which product categories require an exit label and what information must be included. These requirements vary widely across states, so verifying with regulators ensures your labels meet compliance standards.
This article covers the Exit Label, printed at checkout as a compliance document. Don’t confuse it with the Retail: Package Label Overview, which explains the label attached to a package during intake or transfer. If you’re unsure which one applies, remember that the Exit Label is the document the customer takes with them when leaving the store.
For instructions on formatting your package label settings, see Retail: Package Label Overview.
Before you start:
Before you set up automatic printing by product category, make sure you have Admin or Org Admin permissions.
Make sure you have Settings permissions before editing Exit Label settings. You’ll need this access to go to Store Settings > Print and update the Exit Label configuration.
You’ll also need the exact width and height of your label stock in inches before entering dimensions, and any test results already entered on the relevant packages in Package Details if you plan to display them. The toggles only show existing data; they don’t generate it.
Make sure to confirm with your compliance officer or state cannabis authority which product categories and fields your license type requires. This determines both the categories you enable and the Information Options you turn on.
Turning On Automatic Exit Label Printing by Category
GrowFlow Retail now prints exit labels automatically by product category, rather than using a single store‑wide switch. This replaced the older Auto Print Exit Labels toggle, which printed a label for every item in every transaction, whether required or not.
To configure automatic printing:
1. Go to Org Settings.
2. Select Product Categories.
3. Choose the category you want to configure and click Edit.
4. Turn on Auto Print Exit Label, then save.
New categories always start with this toggle turned off. If you add a new product category, such as a new flower strain or deli line, exit labels will not auto‑print until you enable the toggle for that category. Make it a habit to check this setting whenever you add a category that legally requires a label.
Exit Label Settings Overview
To navigate to your Exit Label settings:
1. Click on Store Settings.
2. Select Print.
3. Scroll down to the Exit Label section.
Formatting the Exit Label
1. Disable Exit Labels - Use this toggle to turn exit label printing on or off for your store. When disabled, exit labels will not print; when enabled, they can be printed as required for compliance.
2. Dimensions - This is where you will input the physical dimensions of the label stock you are using.
Width - Enter the width, in inches.
Height - Enter the height, in inches.
Note: To change your label orientation, swap the Width and Height values; this adjusts the label’s physical layout from portrait to landscape. If the label size is already correct but the text prints sideways, use the Rotate toggle under Exit Label Information Options instead. These are two separate fixes for two different issues.
3. Margins - These control the spacing around your exit label. Adjust each side as needed:
Top - Sets the margin at the top of the label. Start with 0.1 inch and increase if necessary.
Bottom - Sets the margin at the bottom of the label. Start with 0.1 inch and increase if necessary.
Right -Sets the margin on the right side of the label. Start with 0.1 inch and increase if necessary.
Left - Sets the margin on the left side of the label. Start with 0.1 inch and increase if necessary.
4. Font Size - Enter the font size for the label. We recommend starting at 8 and adjusting from there.
5. Top text - Use this field for required messaging that needs to appear at the top of your label.
Exit Label Information Options
Each toggle below controls whether a field appears on the printed exit label. Most of these values are pulled from other parts of GrowFlow, such as the Product profile, Package details, Supplier profile, or Store Settings. If a field shows incorrect information, the fix is usually at the source record rather than in the label settings.
1. Rotate - Rotate the text on the label by 90 degrees.
2. Product Name - Display the Product Name, as shown on the Product profile.
3. Strain Name - Display the Strain Name, as shown on the Product profile.
4. Store Name - Display the Store Name, as shown on the Store Settings page.
5. Store License # - Display the Store License Number, as shown on the
Store Settings page.
6. Show Net Weight - Display the product's Net Weight.
7. MJ Weight - Display the product's Unit Weight.
8. Display MJ Weight as Net Weight - Displays the net weight entered on the product instead of the MJ weight.
9. Flip Unit Weight Order - Reverses the unit display order (Oz > G -> G > Oz).
10. Push MJ Weight to Bottom - Push the MJ Weight information to the bottom of the exit label.
11. Order Date - Display the purchase date of the product.
12. Origin ID (Only applicable in Metrc/BioTrack states) - Display the Metrc tag or BioTrack barcode ID, as shown in the Package details.
13. SKU - Display the SKU information, as shown in the Product profile.
14. Package ID - Display the Package ID, as shown in the Package details.
15. Batch ID - Display the Batch ID, as shown in the Package details.
16. Harvest Date - Display the Harvest Date, as shown in the Package details.
17. Manufacture Date - Display the Manufacture Date, as shown in the Package details.
18. Supplier Name - Display the Supplier Name, as shown in the Package details.
19. Supplier License # - Display the Supplier's license number, as shown in the Supplier profile.
20. Test Results - Display test results, as shown in the Package details.
21. Test Results QR Code - Display a QR code that clients can scan to view the product’s test results.
22. Highlight Test Results - Makes the Test Results stand out by bolding and outlining them in a box.
23. Total Terpenes Text - Display a Total Terpenes text field in the Package details for entering terpene information.
24. Product Category Text - Display a Product Category text field in Product Category profiles for adding messages to labels.
25. Product Text - Display a Product text field in Product profiles for adding messages to labels.
26. Product Price - Display the product price, as shown in the Product profile.
27. Show Expiration Date - Display the Expiration Date, as shown in the Package details.
28. Package Text - Display a Package text field in Package details for adding messages to the exit label.
A correct Exit Label setup means labels print automatically only for the product categories you’ve enabled in Org Settings > Product Categories, the printed label matches your label stock with the right orientation and margins so text doesn’t clip, and it shows only the fields required by your state using accurate data from Product, Package, Supplier, and Store profiles. After updating a category’s Auto Print Exit Label toggle, run a test transaction in that category to confirm labels print, or correctly don’t print, before relying on it at a live register.
What Can Go Wrong
New product categories do not auto‑print exit labels by default.
The Auto Print Exit Label toggle starts off for every new category, so whenever you add one that legally requires a label, go to Org Settings > Product Categories and turn it on for that category.
A budtender finds the Product Categories settings but can't locate the Edit option.
Have an Admin or Org Admin make the change. Only an Admin or Org Admin can enable the category-level toggle.
Swapping Width and Height doesn't always fix orientation.
If the label still prints the same way, also swap the Top and Bottom margin values, and confirm your printer’s label‑size configuration, such as Zebra Setup Utilities, matches. If the label size is correct but the text prints sideways, use Rotate instead; it solves a different issue than Dimensions.
Fields show stale or wrong information even though the setting looks correct.
If fields show outdated or incorrect information even though the setting looks right, update the source record. Exit labels mirror data from Store Settings, the Supplier profile, or the Product/Package profile.