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Retail: Customer-Facing Display
Retail: Customer-Facing Display

Utilize your Windows PC along with the GrowFlow Retail Windows app to use a secondary display as a customer-facing display

Chris avatar
Written by Chris
Updated this week

The Customer-Facing Display feature can only be used with Windows PCs running the GrowFlow Retail Windows app

Understanding the Customer-Facing Display Feature in GrowFlow Retail Windows App

Overview

The GrowFlow Retail Windows App now supports a dual-display setup, allowing you to use a second monitor as a customer-facing display. This feature enhances the customer experience by providing real-time visibility into their order, including item prices and applied discounts.

What Customers See

When a customer-facing display is set up, customers can see:

  • Items Added to the Order: Every item scanned or added by the budtender appears on the screen.

  • Prices: The price of each item is shown as it is added to the order.

  • Discount Amounts: Any discounts applied are visible, showing the total discount amount applied to the order.

What Customers Don’t See

To ensure privacy and a seamless transaction process, certain information is not displayed to customers:

  • Discount Screen: The screen where the budtender views and applies available discounts is not visible to customers.

  • Specific Discount Details: While customers see the total discount amount, they do not see the specific details or names of the discounts applied.

  • Error Messages: Any error messages that the budtender receives, such as notifications when an item is sold below cost, are not shown on the customer-facing display.

Digital Signage

When not processing an order, the secondary screen can display digital signage. This feature lets you engage your customers with promotional content or store information.

Requirements and Recommendations:

  • Number of Images: You need to upload at least one (1) image and can upload up to five (5) images.

  • Image Dimensions: The recommended image dimensions are 1920 x 1080 pixels for optimal display quality.

  • Rotation Interval: Images will rotate at a chosen interval. Options include every 5, 10, 15, or 20 seconds.

By utilizing the customer-facing display and digital signage, you can provide a more transparent and engaging shopping experience for your customers while keeping essential operational details private and secure.

How to Use the Customer-Facing Display in the GrowFlow Retail Windows App

Prerequisites

Before setting up the customer-facing display, ensure the following requirements are met:

  • Software Version: The GrowFlow Retail Windows App must be version 5.2 or later.

  • Hardware Setup: Two monitors must be connected to the Windows PC.

  • Display Configuration: In Windows, go to System > Display and configure the two monitors as "Extend these Displays."

    • Display 1: This should be the display used by the budtender.

    • Display 2: This will be the customer-facing display.

Digital Signage Images

  • Number of Images: You can add a minimum of one (1) and up to five (5) images.

  • Image Format: Images must be in PNG format.

  • Recommended Image Size: The ideal image dimensions are 1920 x 1080 pixels. Images will be resized to fit the resolution of the secondary display.

Setup

  1. Navigate to Settings > General.

  2. Scroll to the “Android Tablet, iPad, and Windows App Settings” subsection.

  3. Enable Customer-Facing Display: Toggle the setting for “Customer Facing Display for GrowFlow POS Windows App.”

  4. Upload Digital Signage Files: Add the images by dragging and dropping them or by clicking the upload button.

  5. Save Settings: Click “Save Settings” to apply the changes.

Using the Customer-Facing Display

  1. Start the GrowFlow Retail Windows App:

    • When the app starts, the customer-facing display will launch in full screen on the secondary monitor.

  2. Adjust Display if Necessary:

    • If the GrowFlow App opens on the same screen as the customer-facing display, drag it to the primary monitor.

Once set up, use the GrowFlow Retail app as you normally would. The customer-facing display will automatically show order details and digital signage, enhancing the customer experience.

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