Exciting news for our GrowFlow Retail clients utilizing Paytender as a payment method! Now, your customers have the convenience of pre-paying with Paytender before picking up or receiving delivery of their GrowFlow E-commerce orders.
Here's how it works: Once you've fulfilled the pre-order, a payment request is sent to Paytender. At this point, your customer receives a text message prompting them to approve the payment. As a result, when the order is ready for pickup or delivery, no additional payment will be required.
To enhance the user experience, payment requests are sent after the pre-order is fulfilled, rather than when the order is initially placed. This helps mitigate any potential changes to the order amount due to discounts, purchase limits, or other factors.
GrowFlow can also handle cases where the order amount changes after the Paytender request is sent, whether the customer has approved the payment or not.
Prerequisites
You must have Paytender enabled for your store as a Payment method.
Sending a Paytender request
Once all the items in the Pre-order have been fulfilled, click Fulfill.
If Paytender is a supported payment method, a modal will automatically display, giving the user the option to send a Paytender payment request. The amount is the remaining balance due.
Press OK to submit to Paytender.
Press Cancel to complete fulfillment without sending the Paytender request.
The Pre-order card will display the total amount of the Paytender payment request and its status, either Pending or Approved.
Pending status means the Paytender request was sent and it has not yet been approved by the customer.
Approved status means the customer has approved it.
GrowFlow automatically updates when the Paytender status has changed.
The user can move to checkout at any time regardless of the Paytender status.
If the customer approves the Paytender payment, the balance due will be $0.00.
If the customer does not approve the Paytender payment, all payment methods will be available for use.
Resending a Paytender Request
You can resend a request if the customer has not accepted the Paytender payment request.
This will cancel the previous Paytender request (the link in the prior text message will no longer be valid) and a new one will be sent.
To resend the Paytender payment request click on the drop-down/caret icon in the Pre-order card, and select Send to Paytender.
Once the customer has approved the Paytender request for the amount due, the Send to Paytender option will no longer be available.
Changing the Order after the Paytender request is sent but the customer has NOT approved the Paytender payment
If the order has been fulfilled, the Paytender request was sent, and the customer has NOT approved the amount, the order can be changed. Items can be added or removed from the order.
Click on the drop-down/caret icon in the Pre-order card and select Move to Unfulfilled or Edit Fulfillment.
Make the appropriate changes to the order and click Fulfill.
A modal will automatically display giving the user the option to send a Paytender payment request. The amount is the balance due for the order after the changes were made.
Press OK to send the new Paytender payment request.
Once the new Paytender request is sent, the previous request sent to the customer will be canceled (the link in the prior text message will no longer be valid).
Changing the Order after the Customer has approved the Paytender payment
If the order has been fulfilled, the Paytender request was sent, and the customer approved the amount, the order can be changed. Items can be added or removed from the order.
Click on the drop-down/caret icon in the Pre-order card and select Move to Unfulfilled or Edit Fulfillment.
Make the appropriate changes to the order and click Fulfill.
If the order total increased, a modal will display asking to submit an additional Paytender request for the new amount. Press OK to request the payment or Cancel if it will be paid later.
The Pre-order card will then display the status of both payments.
If there are multiple Paytender payments on a single order, that will be displayed on the Checkout screen.
If the order total decreases, a modal will be displayed showing that a refund is due.
Returns via Paytender are not available at this time, so the refund will need to be paid out in cash.
