The use of the Customer Queue is optional and not all retail stores will have a need to use the feature. Using the Customer Queue can be beneficial for managing your customer inflow, especially during high-traffic periods. At peak times there may be more customers than there are registers available and retailers generally serve customers in the order in which they arrived. A queue can be immensely helpful in managing the flow of customers.
Store personnel are also able to monitor the queue, see how many people are currently queued, how long they have been waiting, and the average wait time. Being able to quickly see if additional registers are available when the queue is long is beneficial. On busy days like 420 (April 20), for example, having an effective and accurate queue can have a positive impact on your overall sales operations.
Customer Queue Feature
To use the Customer Queue, it must first be enabled from Store Settings.
To use the ID Check‑In feature, Customer Queue must be enabled and the system must be connected to a 2D barcode scanner, which is required to scan the PDF‑417 barcode on the back of state‑issued ID cards such as a driver’s license.
Enabling the Customer Queue
1. Go to Store Settings.
2. Go to the General tab.
3. Scroll down to the Customer Management section and enable the Customer Queue toggle switch.
NOTE: A store can enable both Anonymous Customers and Customer Queue at the same time, though the process for adding a customer will differ slightly. Anonymous Customers allows you to create one‑time recreational customers for individuals who do not wish to provide their information to the store. If Customer Queue is enabled alongside Anonymous Customers, you will need to enter a name before adding the customer to the queue. This feature is available only in Med/Red or Rec stores.
Add a Customer to the Queue
1. Go to the Customers page.
2. Use the search field to find the customer.
3. Select the customer from the list.
4. Click Check In. The customer is now in the queue.
5. If ID Scanning is enabled, click ID Check In instead.
Add an Anonymous Customer to the Queue
Make sure your store has the Anonymous Customers toggle on the Store Settings page turned on.
1. Go to the Store Settings.
2. Go to the General Tab.
3. Scroll down to the Customer Management section and enable the Anonymous Customers toggle switch.
From the Customers page, click on the Quick Add button to add an anonymous customer. Select the drop-down menu button next to the Quick Add button to add an anonymous veteran, senior, disabled, or student customer.
In the Enter Name box, enter a name that can be used to identify the customer when you are ready to check them in. It can be a pseudonym, for example, a first name and a last initial. Do not enter the full name, you want just enough to identify them when you are ready to start their order. Then press Save Customer.
In the queue, Anonymous will be appended to the name you entered.
Using the Customer Queue
The customer queue can be accessed from two locations and will work the same in both locations. You can use the queue from the Home Screen or from the Cashier Home page. Each customer in the queue will display their name, whether they are a Rec or Med customer, and how long they have been in the queue.
Starting an Order when Using Customer Queue
1. To start an order for a customer, make sure that you are on an open register.
2. Select the customer from the Customer list.
3. Click Start Order.
Customers are listed in numerical order on a first‑in, first‑out basis. A lower number indicates an earlier arrival and a longer wait time. The system also allows the budtender to select any customer from the list, regardless of the order.
Remove a Customer from the Customer Queue
1. To remove a customer from the queue, select the customer's name.
2. Press the X from Queue button from the Customer view panel on the right.
Move a Customer to the Top of the Customer Queue
1. Choose the customer you want to move to the top of the queue.
2. Click the three‑dot or kebab menu.
3. Select Move to Top of Queue from the options.
NOTE: You can start an order for any customer in the queue, regardless of their position. It is not necessary to move them to the top of the queue first.
Clearing the Customer Queue
If you need to clear the entire queue, press the Remove all from Queue button. It will prompt you to confirm that this is what you want to do.
NOTE: If a customer gets stuck in the queue, you can use the Remove All from Queue option to clear them. This action will remove all customers from the queue except those with held or pending orders.
Refresh the Customer Queue
When a budtender is on the Home screen or Cashier Home page viewing the queue, it automatically refreshes every 5 seconds. To manually refresh the queue, click the Refresh Queue button located at the top right of the Customer Queue.
FAQ
Q: While a customer can be moved to the top of the queue, can the order of the queue be changed?
A: The queue cannot be re‑ordered. However, you can move a customer to the top of the queue or start an order for any customer, regardless of their position.
Q: If a budtender has an open order, and goes back to the queue, can they edit the queue?
A: When a budtender has an open order with the customer, they cannot edit the queue.