Updated 01/28/2022
Does your label look like this? If you’re unable to print any labels at all, scroll to the bottom of this article and follow the steps to perform a factory reset on your printer.
If the label PDF looks correct but it isn’t printing properly, the issue may be related to your Zebra printer configuration.
1. Are you using a Mac?
If yes, click here for the next steps. Otherwise, you can skip this step.
2. Do you have Zebra Setup Utilities installed on your computer?
Click here for the steps to check that.
You can find and install it here:
These steps will help you set up your printer and ensure it is correctly calibrated. Proper configuration makes sure your labels print as expected.
Here is what you need to check out once you are in Zebra Setup Utilities.
3. Double-check your page size
After saving your settings, print a test label to confirm the changes.
4. Vertical Alignment
Adjusting Media Sensing and Label Spacing
Media Sensing Type: Change the media sensing type to Web Sensing instead of Mark/Gap Sensing. The correct setting depends on the type of labels you are using.
Tear Off Adjust: If your printer is skipping labels, adjust the spacing between labels using the Tear Off Adjust setting. This ensures labels feed and print correctly.
5. Factory Reset
If the printer is unresponsive, printing blank labels, or behaving unexpectedly, you can reset it.
With the printer powered on and the top cover closed, press and hold the Feed button. The green status LED will flash in sequence.
To restore Factory Default Settings, continue holding the button until you see four flashes, then release.
When the printer enters Factory Default mode, the status light will turn amber for 3 seconds.
If you continue to experience issues after resetting, you can contact Zebra Technical Support for assistance.