Does your label look like this? (if you can't even print anything, try skipping to the bottom of this article and follow instructions to 'factory reset' the printer.)
If the label PDF looks good, but it's not printing correctly, it's possible the issue is related to your Zebra printer configuration.
First! Are you using a Mac? If yes, follow these two articles. Otherwise you can skip this step.
Here are some steps to check that..
Do you have "Zebra Setup Utilities" installed on your computer?
You can find and install it here
Or download it from our Google Drive here..
This will let you configure your printer and correctly calibrate it.
Here is what you need to check out once you are in Zebra Setup Utilities..
Double check your page size...
After saving your setting, print out a test label again to give it a whirl!
If the vertical orientation is off try running a "Media Calibration" via the Zebra software. Changing the media sensing type to be on "Web Sensing" rather than "Mark/Gap Sensing" - the setting you need depends on the labels you're using.
You may also need to adjust the spacing between the labels in the Zebra, called "Tear Off Adjust". Do this if your printer is skipping labels.
If the printer won't do anything or is acting weird and printing blank labels or anything like that, try these steps to reset the printer:
With the printer power on and the top cover closed, press and hold the Feed button for several seconds. The green status LED will flash a number of times in sequence.
For 'Factory Default Settings' you need to press and hold the button until the set of four flashes then let go.
Factory Defaults - Once the printer has entered the Factory Default mode, the status light will turn amber for three (3) seconds.
If you are still having trouble you can always contact us in the chat box!
If we are unavailable you can always try your luck with Zebra customer support. Sorry, they're not as funny as GrowFlow support. :'(