If you are in a Metrc-connected state, sometimes discrepancies between the Metrc quantity and the GrowFlow quantity of a package can occur. The most common reason for this is due to unreported orders (sales). Orders can fail to report for a variety of reasons such as the Metrc API being down when the sale was completed.
In the event of an unreported sale, use the steps outlined below to easily find the unreported order(s) from the package showing a discrepancy and get that order reported!
Manually Finding and Reporting Orders
All unreported orders will have a red alert icon so that they can easily be identified.
However, you may need to find a specific order via a package that has a discrepancy. Here's how to find and report those orders:
1. Navigate to the Cashier page.
2. Click on the Orders tab.
3. Click the Search Bar Dropdown and select SKU (this will be the Package ID).
4. Enter the Package ID of the package with the discrepancy into the search bar to find all the orders that contain this package.
5. Locate the order with the red alert icon and click on it to view the details.
6. From the Order Details panel, click the Report to State button to manually report this order to Metrc. If you receive an error when reporting this sale, please view the next section of the article that covers errors and how to fix them.
Common Errors and What to Do
Package X does not exist in the facility
This error indicates that the package in question has been transferred out of the facility before the sale was reported. You will need to contact Metrc support for this issue.
Package X is already finished
This error indicates that the package in question has been finished in Metrc and will need to be un-finished before the sale can be reported.
Package X has been discontinued
This error indicates that the package in question has been discontinued in Metrc and will need to be fixed in Metrc before the sale can be reported.
Package X will have a negative quantity
This error indicates that the package, once reported, will have a negative quantity in Metrc and it needs to be adjusted in Metrc before the order can be reported.
A package is missing Unit Weight, Price, or other information
This error indicates that a package on the order is missing information on the Package or Product details. Once the missing information is corrected, please reach out to GrowFlow support via chat to get this order updated and reported.
Order items do not exist
This error indicates that the items on the order do not need to be reported to Metrc. This is a visual error that can be ignored.
Medical License number is invalid
This error indicates that the Medical License of the customer that purchased this order is invalid and will need to be corrected in Growflow and the order must be voided and re-entered to be reported.
For all other errors, please reach out to our support team via the chat bubble in your GrowFlow account.