Sometimes Chrome will store corrupted or outdated cache and cookie files for GrowFlow, which will cause GrowFlow to act unexpectedly or incorrectly. Clearing the browser's cache and cookies usually fixes these issues and can improve GrowFlow's performance.
Before you start:
These steps are for Chrome on desktop.
This is a browser-side action - you don't need any special GrowFlow permissions to do it.
If your issue is a specific login error (not a blank/broken screen or outdated display), clearing cache may not be the fix - see What Can Go Wrong below before you start.
Clear GrowFlow Saved Site Data
Using this method will only clear your site data for GrowFlow and will not clear site data or passwords for other websites.
1. Close any GrowFlow windows/tabs you may have open. Then click the vertical ellipses on the top right of your Chrome Browser, then click Settings.
2. In the Privacy and Security tab, click Site Settings.
3. Go to View permissions and data stored across sites.
4. Search GrowFlow in the search bar to bring up saved GrowFlow site data. Below the search bar, click the Delete displayed data button or the trash can icon to clear only GrowFlow site data.
5. Now that you've cleared out any corrupted cache or cookie files, try logging into GrowFlow again. You should see the normal login screen and, after signing in, your usual GrowFlow dashboard - not a blank page or an error message.
If you're still stuck after this, don't repeat the steps - head to What Can Go Wrong below.
Clear All Cache and Cookies in Chrome
1. Close any GrowFlow windows/tabs you may have open.
2. Go to the vertical ellipses on the top right of your Chrome Browser and then go to Settings.
3. Go to Privacy and Security, then go to Delete browsing data.
4. Select All time and click Delete data to clear your entire cache/cookies history or browsing data.
Note: This clears saved logins and data for every site, not just GrowFlow. If you want to keep your other passwords and login information, deselect Cookies and other site data before clicking Delete data, so you only clear browsing history and cache.
5. Once this finishes, close and reopen Chrome, then log back into GrowFlow. You should land on your normal dashboard with no blank screen or repeated error messages.
What Can Go Wrong
Cleared cache and cookies, but the screen is still blank
Symptom: You've followed both methods above - even tried a different browser - and GrowFlow still won't load.
Fix: This is sometimes a browser version issue rather than a cache issue. Update Chrome: click the three-dot menu in the top right, then Help > About Google Chrome - Chrome will check for and install updates automatically. Relaunch the browser and try again.
Login error appears right after clearing cookies
Symptom: You clear cookies, then immediately see a login error or a broken-looking error page when trying to sign in.
Fix: Log out completely, close the tab, and start a fresh login from the beginning. This is usually a stale session, not a sign that clearing cache made things worse.
Cache clearing "works" but the same issue keeps coming back every few weeks
Symptom: You clear cache/cookies, it seems to help temporarily, but the login or display issue returns regularly.
Fix: This is a sign the root cause isn't actually cache-related - repeating the clear won't fix it long-term. Contact support with a screenshot of the exact error and mention that you've already cleared cache/cookies more than once; this helps them skip straight to deeper troubleshooting.
Not sure if the problem is your browser or your account
Symptom: You're unsure whether to keep troubleshooting the browser or contact support.
Fix: Before clearing everything, try an incognito/private window or a different device. If GrowFlow works fine there, the issue is browser-specific, and these steps should help. If it fails the same way everywhere, it's likely an account issue - skip ahead and contact support rather than repeating cache-clearing steps.