With Visual Purchase Limits, you can view a customer’s Per Visit and Per Day purchase limits directly on the order screen during checkout. A progress bar in the top‑right corner fills as products are added to the cart, showing how close the customer is to their limit without needing to open their profile.
Before You Start:
This article assumes purchase limits are already configured for your store. If not, see Retail: Purchase Limits for setup steps.
The Per Visit view appears as soon as purchase limits are turned on. The Per Day view (or another timed view) only appears if your store has also set up Timed Purchase Limits.
How Visual Purchase Limits Work
Purchase limits can be edited on the Compliance page in the settings section. The visual purchase limits will reflect what is entered in the purchase limits here.
1. Click on Store Settings.
2. Click on Compliance.
3. Enable Enforce Purchase Limits and set your limits in accordance with your state and local laws.
4. Start an order for a customer by clicking the Customers icon on the left, selecting the customer, and then clicking Start Order. You must check the customer in first.
5. The Purchase Limits bar appears in the top‑right corner of the order screen. It displays as a grey bar with a drop‑down arrow.
6. Hover over the drop‑down arrow to see a pop‑up that displays the Per Visit limits for each cannabis product type available in your state.
7. If Timed Purchase Limits are enabled for your store, click the arrow at the bottom of the pop‑up to switch between the Per Day and Per Visit views.
8. Look up a product and add it to the order.
9. As the order approaches the purchase limit, the bar changes color from grey to yellow, then from yellow to red as it nears the maximum.
10. You’ll notice that the product limits within the Per Visit and Per Day views have been adjusted down, based on the quantity of the product that was added to the order.
11. If adding an item would exceed the limit, a red Over Purchase Limit box appears, and the item cannot be added. Adjust the quantity to stay within the limit.
12. When the customer is ready to check out, just hit the checkout button and complete the order.
After checkout, GrowFlow updates the customer’s remaining allowance to include the order just completed. If the customer returns later within the same Per Day or timed window, the bar shows the reduced remaining amount from their last visit rather than resetting to the full limit. The Per Visit view always resets for each new order.
What Can Go Wrong
No purchase limit bar or pop‑up appears
Symptom: You start an order for a customer, but no purchase limit indicator shows in the top‑right corner.
Fix:
1. Check if this is an anonymous order. Anonymous orders are not limit‑checked, so no bar appears; this is expected.
2. Confirm Enforce Purchase Limits is turned on under Store Settings > Compliance. If it’s off, no bar appears for any customer. See Retail: Purchase Limits.
3. For medical/patient customers in states where GrowFlow checks limits against an external system, if the bar still doesn’t appear, don’t assume there’s no limit. Verify the customer’s allowance directly before completing a large sale, and notify GrowFlow Support so the lookup can be reviewed.
The per‑day view never appears; only per‑visit shows
Symptom: Hovering over the drop‑down only shows one view, with no option to switch to a per‑day or timed view.
Fix: The timed view only appears if Timed Purchase Limits have been separately configured for your store in addition to the standard Per Visit limits. If you expected a per‑day view and don’t see one, contact GrowFlow Support to confirm Timed Purchase Limits are set up on your account.