Updated 10/8/21
We would love to hear from you!
For technical support from one of our Customer Happiness Representatives, contact us via the Chat Bubble in the bottom, right-hand corner of your screen. There, we can instantly provide you with educational articles, helpful videos, and immediate troubleshooting assistance to any issues that may arise. This is the fastest way to get support.
If you would like to call and leave a message, a Sales or Customer Happiness team member will give you a call back at our earliest opportunity within office hours as outlined below. Please include details about your issue in your message. When we call you back we will make sure we understand the issue and will let you know how we will support you to get it resolved.
Please call (206) 494-4689 and choose from the following options:
Extension 1 - Sales
Extension 2 - Oklahoma and Arizona
Extension 3 - Washington Support
Extension 4 - California Support
Extension 5 - Retail Support
Our hours of support:
Wholesale
Monday - Friday 8am to 5pm PT
Emergency coverage* on weekday holidays
Retail
Monday - Friday 8am to 5pm PT
Emergency coverage* on weekday holidays
Saturday - Sunday 10am to 10pm PT emergency coverage*
* Emergency coverage is support for stuck orders, inability to sell to customers, inability to log in. Other issues will be addressed the following business day.