Updated 10/8/21

We would love to hear from you!

For technical support from one of our Customer Happiness Representatives, contact us via the Chat Bubble in the bottom, right-hand corner of your screen. There, we can instantly provide you with educational articles, helpful videos, and immediate troubleshooting assistance to any issues that may arise. This is the fastest way to get support.

If you would like to call and leave a message, a Sales or Customer Happiness team member will give you a call back at our earliest opportunity within office hours as outlined below. Please include details about your issue in your message. When we call you back we will make sure we understand the issue and will let you know how we will support you to get it resolved.

Please call (206) 494-4689 and choose from the following options: 

Extension 1 - Sales

Extension 2 - Oklahoma and Arizona

Extension 3 - Washington Support

Extension 4 - California Support

Extension 5 - Retail Support

Our hours of support:

Wholesale

  • Monday - Friday 8am to 5pm PT

  • Emergency coverage* on weekday holidays

Retail

  • Monday - Friday 8am to 5pm PT

  • Emergency coverage* on weekday holidays

  • Saturday - Sunday 10am to 10pm PT emergency coverage*

* Emergency coverage is support for stuck orders, inability to sell to customers, inability to log in. Other issues will be addressed the following business day.

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