In this article, we will walk through how to add products to orders and remove products from orders. This is how you'll create the 'cart' of products your customer is purchasing and then get them checked out.
Adding Product to an Order
Once you have started an order, there are two ways to add a product — you can scan the product’s barcode, or search by the Product’s name or Package ID.
Add a Product by Scanning
1. Place your cursor in the SKU, UPC, or Package ID field and then scan the barcode to populate it.
2. Click the Add to Order button.
Add a Product Manually
Click into the Search field and begin typing the Product’s name or Package ID. A drop-down will appear showing up to 10 commonly matching results per keyword.
In the drop-down, select the Package ID that matches the product that is being sold.
3. Click Add to Order.
Users will be unable to manually add a product to an order if the Disable Manual Package ID Input setting is enabled in Store Settings. It is best practice to disable manual entry to ensure inventory accuracy.
Adding Multiple Amounts of the same Product to an order
When selling multiple amounts of the same product, you can click the down arrow to the right of the Add to Order button and switch it to Add Many to Order.
If you are unable to add multiple items to an order, it may be due to a setting in your Store Settings. Navigate to Store Settings in your GrowFlow account, locate the toggle labeled Disable ability to add many to order, and ensure this toggle is turned off. Scroll to the bottom of the page and click Save Settings to apply the changes.
Once switched, scan or manually enter the product. Then, click the button and you will see a prompt to enter the Amount to Add. Enter the value and click Done.
Adding Bulk Product (Deli-Style)
When adding a bulk flower product to an order, you can either enter how much the customer wants to buy by weight or by the total dollar amount they want to pay. When entering a dollar amount, the total amount of weight that can be purchased for that amount will be calculated automatically.
Removing Product from an Order
If you accidentally add a product to an order that you didn't mean to, click on the item to select it and then click the red "X" button at the bottom of the screen to remove it.
Should you need to remove all the products in the order, click the Empty Cart button.
Then confirm you want to remove all items from the cart by selecting Yes, empty the cart.
Tips for Preventing Order Issues
Regularly review and update your Product Catalog to ensure all necessary products are listed.
Periodically check your Store Settings to confirm that toggles and configurations align with your operational needs.
Train staff on how to create and manage products in the catalog to minimize errors.
