Welcome! We're excited to offer Aeropay as a convenient and secure payment option for your purchases through our Growflow system. Aeropay allows you to pay directly and compliantly from your bank account.
What is Aeropay?
Aeropay is a trusted, cannabis-compliant payment solution that links directly to your bank account via ACH (Automated Clearing House). This allows for secure electronic payments without needing a physical card. It's also the only payment method we offer that allows you to pay remotely for pre-orders when your card isn't present.
Aeropay Account Setup
For a customer to pay via Aeropay, they must first complete a one-time setup:
Sign Up: The customer creates an Aeropay account.
Link Bank: They securely connect their bank using their routing and account numbers.
Verification ($1 Hold): Aeropay performs a temporary $1.00 authorization hold to verify the bank account.
Staff Awareness: Inform customers this is temporary and not a fee. It usually disappears within 24 hours (depending on their bank).
Staff does not manage customer Aeropay accounts, but awareness of this process helps answer basic customer questions.
Processing Payments with Aeropay in Growflow
Aeropay can be used for both in-store transactions and remote pre-order payments.
1. Accepting Aeropay Payments In-Store (At the Register):
Select Payment Type: In the Growflow checkout screen, choose Aeropay as the payment method.
Verify Phone Number: Growflow will prompt you to confirm the customer's mobile phone number. This number must be the one associated with their Aeropay account. Verify this with the customer.
Send Payment Link: Once you confirm the phone number in Growflow, the system automatically sends a secure payment request link via SMS text message to the customer's phone.
Instruct Customer: Advise the customer to:
Check their text messages for a link from Aeropay.
Click the secure link.
Follow the prompts on the Aeropay screen to authorize the payment from their linked bank account.
Wait for Confirmation: Do not complete the sale yet. Monitor the Growflow interface. It will update or provide a notification once the customer successfully authorizes the payment via the link.
Complete Order: Once payment confirmation is received in Growflow, finalize the transaction as usual.
2. Requesting Aeropay Payments for Pre-Orders (Remote Payment):
Check Order Status: Ensure the customer's pre-order has reached the "Fulfilled" stage in Growflow (ready for pickup or dispatch).
Initiate Payment: Growflow should prompt you to initiate the Aeropay payment for the fulfilled order. (Alternatively, there may be a specific "Request Aeropay Payment" button or action available on the order).
Verify Phone Number: You will be required to confirm the customer's mobile phone number associated with their Aeropay account and the order. Accuracy is critical.
Payment Link Sent: Confirming the number triggers Growflow to send the secure Aeropay payment link via SMS text message to the customer.
Customer Authorization: The customer receives the text and must click the link to authorize the payment remotely.
Payment Confirmation & Fulfillment: Growflow should indicate once payment is successfully completed (e.g., order status update, notification). Once payment is confirmed:
For pickup orders: The order is ready to be handed to the customer.
For delivery orders: The order can be dispatched.
Key Points for Staff:
Phone Number Accuracy: Always double-check the customer's mobile number before sending the payment link. An incorrect number means the customer won't receive the request.
Wait for Growflow Confirmation: Crucial for both workflows. Do not finalize the sale or release the order until Growflow confirms payment authorization.
Customer Guidance: Briefly explain the text message/link process to the customer.
$1 Hold Awareness: Be prepared to explain the temporary $1 verification hold to new Aeropay users.