Don’t Panic! Almost everything that can be done through the API can be undone too. The following guide will fix most issues.

First, some basics. GrowFlow and all other paid and free services, including MJ Freeway and the free ‘MJTraceability’ system all communicate with the state database, which was created by BioTrack.

If your troubleshooting issue has anything to do with not seeing stuff in one system or seeing extra stuff in another system, your best bet is to first try syncing. A sync pulls the latest data from the state db into GrowFlow and other systems.

1. My data is in GrowFlow but I can’t find it in Traceability system

  1. Sync the MJTraceability system.

  2. Refresh

  3. If the data still missing, make sure you’re looking in the correct room in Traceability.

  4. If you still can’t find it, contact support and let them know that you already performed these steps.

2. My data is in the MJTraceability system but I can’t find it in GrowFlow

  1. Sync the MJTraceability System to verify that it’s still there.

  2. Sync GrowFlow.

  3. Still can’t find it? Is the item scheduled for destruction? If so, you can find it hidden away on the Plant Waste or Inventory Waste windows. GrowFlow tries to keep things clean for you, like separating stuff that’s been scheduled for destruction, but sometimes that can backfire. Is the item scheduled for delivery or already in Transit? You can view items on Orders, but if you’re trying to find them on the Inventory screen and they’ve already been shipped- you’ll need to select a different view first. Has it been zeroed out? If the item has been used up, even by accident, then it will be hidden in GrowFlow. To see zeroed out inventory, use the view inventory checkbox. Try the Global Search feature that can be found in the main menu bar.

3. I need to find all the plants that were taken from a particular mother

Sometimes you’ll need to find all siblings/mother/daughters etc of a particular plant.

  1. Use the Search bar to find the plant item you’re starting from.

  2. Click on the ID button to open up the Plant Detail window.

  3. Then you can see the Parent (Source) ID of the Clone/ Seed / Mature Plant that this plant was created from.

  4. Clicking on the Parent ID will enable to you go down another level of ancestry to trace back as many generations as you like.

4. I want to see the history of an item

Another way to look back to see what’s happened is to look at the Audit Log. You can find this in the Admin menu. This is a record of communication and actions that happened via API calls, and you can see both the successful and also unsuccessful actions. This is useful if you’re trying to do an inventory audit, and something doesn’t seem to add up. For example, if you enter a Flower ID in the search, you’ll see when the Flower was created (when the Dry weight was entered) and also all of the Flower Lots that were created from that Flower.

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