METRC track-and-trace works by tracking what are called RFID (Radio Frequency Identification) tags. As a licensee and METRC user, you will need to order these tags directly from your METRC account. Here is a video showing how to complete this process:

Ordering Tags


Uploading Tags to GrowFlow


Additional Support

If you have any questions, please don't hesitate to reach out to your Customer Happiness Team via the chat bubble or contact your Customer Success Manager directly.

You can find all of our published guides in the link below and we will continue to add new step-by-step materials as information becomes available:


Written step-by-step instructions for both parts are here:

1. Login to your METRC account.

2. From your homepage, click on the "Admin" tab found on the top, black bar of the page. From the drop down menu, click "Tag Orders":


4. On the next screen, click "New Tag Order"

4. On the order form, select the amount of plant tags and package tags.

Note: We suggest ordering as many tags that you can. They never expire and running out will bring your entire business to a standstill.

5. Lastly, finish filling out the order form with your shipping and payment details:

Note: Tags cannot be shipped to PO Boxes and should be shipped to a secure location. Paying by check or money order can delay your tag shipment by up to two weeks.

FYI:

  1. If you are a cultivator you will need to purchase both plant and package tags.

  2. If you are a processor or a retailer you will need to purchase only package tags. 

  3. If you hold multiple licenses, you must login to each METRC account and order tags specific to each license. 

Receive Tags in METRC

Once you have received your tags in the mail, you will need to go into METRC and "receive" them thus making them available for use in your METRC account. Be careful to not "receive" the tags in METRC before you have them in your physical possession. 

1. Login to your METRC account.

2. From your homepage, click on the "Admin" tab found on the top, black bar of the page.

3. From the drop down menu, click "Tag Orders"
4. On each order line item, click "Receive"

5. Nice! Your tags are now available in METRC. 

Export your Tags from METRC for your METRC Transition

Once you have received your tags physically as well as in METRC, you will be able to export them to be sent into GrowFlow for your transition.

1. Go to yur Tags page, found in your dropdown menu under "Admin"

2. To view and export your active tags, click on the "Available" tab

3. To export your tags, click on the Printer icon and select the "Excel" option

4. The Excel file will download onto your computer. You can then submit them on the form here.

Note: You will also need your API key, learn more about that here.

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