Updated 8/14/2023
Note: If the order is set as Delivered already, a credit can not be edited unless the order is pulled out of transit.
If you are in the State of Washington, the credit field on the invoice is called "Return Value".
Credits don't sync into QuickBooks; you have to manually enter a credit memo in QBO.
No need to figure out the new invoice prices to account for vendor credit on returned goods! With this feature, just wait until you make another order to the same vendor and enter the value of the credit on the credit line.
Open the order from the Sales History or Overview page by clicking on the order number:
Go to the Invoice tab and click on the edit button next to the Credit line item value:
Enter the credit value to subtract from the invoice total and click Save:
Done! The credit is subtracted from the invoice total:
To keep it prominent and easy for your vendor and bookkeeper, we recommend you also add a note to the invoice noting the credit applied by clicking under Comments:
Note: These Credits (Return Values) do not affect the prices reported to the state, or shown in the Dashboard > Transfers report; however they do affect your Orders > Sales History report. Sales History shows the net invoice amounts.
If you instead need to apply a discount for example at a Vendor Day, or you sold some stuff but now need to backdate a discount, those situations should be handled via the normal "Discount" feature in the order and will be reported to the CCRS as the values transferred.
Check out Applying Discounts to an Invoice!