Here are a few ways to find missing inventory and correct the items if needed to make them available for packaging or adding to a new order.

If you have physical stock of an item on hand, but you see "No Results" when searching on the inventory page, this means the item is at 0 qty or is fully reserved on a current order.

Paste the item's ID in the search bar and click Search All Inventory under the search bar to see the out of stock or reserved item and use Adjust to correct the quantity to match what you have on hand:

Or, remove the item from the existing order to free up the units or grams.

Sometimes an order association can remain after all orders with the item are complete. This prevents this item from being added to a new order.

Use Search All Inventory to find the item, or use the "On Order" view on the Inventory page to see all items with order association (see the order number under the PO# column). To remove it, click on the item's ID on the left:

Then, click the red X to remove the order association:

📣💥Warning! If this item is still on an order that has not been completed yet, this will free up the inventory to be used on other orders. Make sure you have enough for all your orders!

Still can't find it? Let us know in the chat bubble and we'll help you out! ✨