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LIVE Marketplace: Buyer Order History

An overview of the Buyer Open Orders and Order History features in the LIVE Marketplace platform.

Nicole L avatar
Written by Nicole L
Updated over 3 weeks ago

The LIVE Marketplace Open Orders and Order History features allows Buyers to track and manage orders, through various order stages, in a centralized location.

Open Orders

Access the Open Orders page by clicking "Orders" in the LIVE Marketplace navigation bar.

The Open Orders view displays all LIVE Marketplace open orders for the logged-in buyer.

Note: This order information dynamically updates to reflect any changes, including modifications to the pull sheet, invoice, order total, and order status.

Order Column Tile Content

  • The Open Order Tile Content includes:

    • Store name, license number, current order total, store logo, review order function, and delete draft order function.

Open Orders

To open and view Order details of an Open Order, click on the Order tile.

  • The Order details provide buyers with a detailed breakdown of a selected order including:

    • Store logo, name, and license number

    • Order Status

    • ETA (populates once the order is manifested, from the manifest arrival date)

    • PO Number (from the order in the seller's wholesale account)

    • Order Total (current invoice total)

    • Shipping To: Buyer's license name, number, and address

    • Shipping From: Store's name, license number, and address

    • Order Note: Display the buyer's order note (if applicable)

    • Download:

      • Pending orders: Click Download to export a .CSV of order details

      • Completed orders: Click Invoice to download the GrowFlow Invoice PDF (from the seller’s GrowFlow Wholesale account)

Open Order Line-Item List

  • The line-item products on an Order are set to default sort alphabetically in ascending order by strain name.

  • The Line-Item Details include:

    • Line level number

    • Item image

    • Strain Type

    • Item Description (strain and product name)

    • Brand name

    • Size

    • Price

    • Quantity

    • Total

    • Line item note (if applicable)

Open Order Column Stages

  • Open Order Column Stages include:

    • Draft, Requested, Approved, Processing, Manifested, and In Transit

Open Orders: Draft

  • An Order is automatically placed in "Draft" when a buyer adds an item to their cart.

  • Unfinished carts are autosaved (limited to the same browser and device) as draft orders.

    • Draft Orders are autosaved if the buyer leaves the cart page, closes their browser, or loses their internet connection.

  • An Order remains in "Draft" until the buyer submits the Order, deletes the draft, or removes all items from their cart.

    • If a buyer Deletes an Order: This removes the draft order and all associated items from the cart.

    • If a buyer clicks Review Order: This redirects the buyer to the cart page.

Open Orders: Requested

  • An Order is progressed to "Requested" when the buyer clicks "Place Order" in their cart.

  • A Wholesale Purchase Order ID is automatically saved to the corresponding Marketplace Order.

  • The Requested Order can be viewed in LIVE Marketplace > Orders > Open Orders in the "Requested" column. The Requested Order is also listed in the GrowFlow "Orders" page in the seller's Wholesale account.

Open Orders: Approved

  • Open Orders progress to "Approved" stage when the seller moves the corresponding order to the "Ready to Pack" stage in their GrowFlow Wholesale account.

Open Orders: Processing

  • An Open Order moves to "Processing" when the seller moves the corresponding Order to the "Ready to Label" stage in their GrowFlow Wholesale account.

  • The Open Open will remain in "Processing" stage while the seller labels the order and moves it to the "Needs to Manifest" stage.

Open Orders: Manifested

  • An Open Order moves to "Manifested" once the seller moves the corresponding Order to “Scheduled for Transit” in their GrowFlow Wholesale account.

Open Orders: In Transit

  • The Open Order moves to "In Transit" when the seller progresses the corresponding Order to "In Transit" in their GrowFlow Wholesale account.

Order Closure

Orders are removed from the LIVE Marketplace "In Transit" column and the GrowFlow Open Orders board view once the Order is closed in the seller's GrowFlow Wholesale account.

Closure handling varies by jurisdiction:

  • Standalone States:

    • GrowFlow > GrowFlow Transfers: Order status is Closed automatically.

    • GrowFlow > Other Transfers: Requires the GrowFlow buyer to manually click "Set Received" to update the Order status to Closed.

  • Metrc and BioTrack States:

    • Transfers are Closed automatically upon acceptance in the respective tracking system.

Deleted Orders

If a seller deletes an Order in their GrowFlow Wholesale account:

  • The Order is removed from the Buyer's LIVE Marketplace Open Orders column view.

  • The Order is visible in the Buyer's Order History with a "Canceled" status.

Additional Order Features

  • Open Orders Search: Buyers can search Open Orders by store name, license number, etc.

  • Open Orders Download: Buyers can export and download their Open Orders to .CSV.

Order History

This feature lets Buyers view and manage their past Orders in a centralized location.

Buyer Order History

Buyers can access their Order History by clicking the "Orders" tab in the main navigation bar and clicking the "Order History" tab.

Order History Column View and Content

  • The Order History list view displays a chronological list of all completed, canceled, and pending Orders (excluding drafts) for the logged-in Buyer.

  • The Order History list view columns include the: Supplier, Date Created, Order Number, Line Items, Total, and Status.

  • Click the arrows on the column headers to sort your results. Sortable by any column in ascending/descending order.

Order History Status Definitions

  • Pending: Includes orders in the following stages:

    • Requested.

    • Approved.

    • Processing.

    • Manifested.

    • In Transit.

  • Complete: Order closed in the seller's GrowFlow Wholesale account.

  • Canceled: Order deleted by the seller in their GrowFlow Wholesale account.

Order History Download

  • Select the Orders you're looking to download by clicking the box to the left of the order line. Click the Download icon to generate the .CSV download.

  • Use the checkbox to the left of the Supplier column to "Select All" orders in Order History.

    • The number of orders selected displays next to the Download button.

Order Details

Click an Order from Order History to display the following detailed information:

  • Store logo, name, and license number.

  • Order Status.

  • ETA (populates once the Order is manifested, from the manifest arrival date).

  • PO Number (from the Order in the seller's GrowFlow wholesale account).

  • Order Total (current invoice total).

  • Download:

    • Pending Orders: Click Download to export a .CSV of Order details.

    • Completed orders: Click Invoice to download the GrowFlow Invoice PDF (from the seller’s GrowFlow Wholesale account).

  • Shipping To: Buyer's license name, number, and address.

  • Shipping From: Store's name, license number, and address.

  • Order Note: Display the buyer's Order note (if applicable).

Note: The Order History detail dynamically updates to reflect any changes, including real-time updates to the order, from the pull sheet and invoice in the seller’s GrowFlow Wholesale account.

Order History Line-Item List

  • The line-item products on an Order are set to default sort alphabetically in ascending order by strain name.

  • The Line-Item Details include:

    • Line item number.

    • Item image.

    • Strain Type.

    • Item Description (strain and product name).

    • Brand name.

    • Size.

    • Price.

    • Quantity.

    • Total.

    • Line item note (if applicable).

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